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FactoryPanoramic FactoryPanoramic Office corner
After sale service
1. In order to establish the supervision mechanism of product quality and service, and ensure that customers can provide excellent products and services, our company has made the following commitments to customers; quality is Schneider's eternal pursuit;
Providing satisfactory products to customers is Schneider's first mission; improving customer satisfaction service is Schneider's ultimate goal. Customer satisfaction index of more than 98 is the quality objective.
2. The whole machine warranty period is one year. During this period, the compressor operates safely according to relevant requirements and specifications. When the machine starts, operates and maintains in accordance with the operation manual and uses the original parts, the non-vulnerable parts in the unit will be damaged or invalidated in normal use. We will repair, replace or even return the goods free of charge if the user fails to maintain them. If required for maintenance, the after-sales service promise is invalid. During the warranty period, we will replace the parts and components of the equipment free of charge when they are damaged due to product quality problems (such as three filters and lubricants). If the rework and equipment damage caused by the mistake of information, spare parts or on-site guidance provided by Schneider-sunshine Company is not caused by the mistake, the user shall bear the corresponding economic responsibility.
3. After-sales service hotline 8008202380 021-56977777 can arrive at the scene within 24 hours after receiving the user's notification: the time limit for replacing defective parts is 48 hours for vulnerable parts.
After sales service:
1. after the normal operation of the product, the company is responsible for the maintenance and repair of the products. Our company has offices and after-sales service agencies in major cities throughout the country. Service technicians are all professional technicians assigned by headquarters.
2. free maintenance, maintenance, and no fee for life.
3. free on-site guidance installation.
4. free debugging.
5. Free on-site training of post operators and maintenance personnel, so that they can master the safe operation, maintenance, maintenance and daily management of equipment knowledge and skills.
6. provide technical services at any time.
7. to ensure that all kinds of spare parts needed for the long-term provision of equipment.
Shanghai Schneider-Sunshine Mechanical Group Co.,Ltd
Service hotline : 800-820-2380
Add: No.53 HuFan Lane, No.9088, HuTai Rd, Shanghai
Tel: 86-021-56977777 FAX: 86-021-6605333
Contact Person: Mr. xie